Are you ready to drive profitable sales by equipping Operations Managers and Coffee Shop Managers with the tools, capabilities, and support they need to consistently deliver outstanding guest experiences and uphold Espresso House brand standards with excellence across Finland?

We are looking for an Operations Director to lead our team of Operations Managers and Coffee Shops across Finland. In this role, you will be responsible for delivering on our guest experience promise by developing strong leaders, driving high operational standards, ensuring seamless routines, and building a culture of operational excellence across the Finnish market

Primary location: Helsinki, Finland. Regular travel within Finland to visit shops and teams. 

 

About the role

As Operations Director, Finland, you hold full accountability for the overall performance, growth, and daily operations of our Finnish market. You ensure that our coffee shops are places guests love to return to, and where our people are proud to work and grow.

You own the P&L and drive profitable, sustainable growth across all shops in Finland. By leading and developing a team of Operations Managers in a fast-paced environment, you secure strong execution, high operational standards, and a consistently outstanding guest experience - in every shop, every day.

You translate Nordic and Group strategies into clear local priorities, structured frameworks, and actionable plans. With a data-driven mindset, you use KPIs and insights to challenge performance, identify opportunities, and ensure continuous improvement. You act as a key partner to Nordic and Group functions within Brand, People, Real Estate, and Operations, ensuring strong alignment and successful execution in the Finnish market.

 

Key responsibilities

Drive profitable operations and performance

• Lead Operations Managers (Ops Manager) to drive sales and profitability through structured, engaging coaching of Coffee Shop Managers (CSMs)

• Monitor shop performance, identify deviations from plan, and secure progress through clear actions and follow-up

• Ensure structured evaluation visits, calibration, and high-quality action plans

• Secure annual Coffee Shop operational plans and follow up on results

• Provide commercial input to optimize in-shop sales, ticket size, and local opportunities

Ensure operational excellence and brand standards

• Secure consistent implementation of brand standards, routines, and ways of working

• Collaborate with Ops Solutions on development and localization of standards and routines

• Drive train-the-trainer initiatives and ensure strong deployment and follow-up of new solutions

• Partner with Real Estate and Construction to prioritize refurbishments and optimize shop layouts, capacity, and performance

Develop people and build a strong organisation

• Collaborate with HR to attract, recruit, and retain strong managers

• Ensure performance evaluation, talent identification, and succession planning across the organisation

• Coach and develop leaders to build high-performing teams and long-term capability

• Act as a brand ambassador, representing the company internally and externally in the Finnish market

 

Who You Are

You are a strategic, hands-on leader who is just as comfortable in the board room as on the shop floor. You build trust, set direction, and follow through and you enjoy doing it together with others.

We believe you bring:

• 5+ years of experience in retail or food & beverage management with clear P&L responsibility
• Proven track record of leading multi-site operations and delivering strong commercial results
• Experience building engaged, high‑performing management teams and future leaders
• Strong focus on customer experience, quality, and consistent operational standards
• Fluent English and Finnish (or another local language in Finland)
• Academic degree and equivalent experience is also valued

 

Critical Success Factors

• Grow profitable sales and guest count - taking full ownership of profit and loss
• Delivering a premium coffee shop experience and environment - creating outstanding guest experiences and maximize sales
• Build a winning team and create engagement in the market - attract the right people, coach for performance and encourage teams to excel​
• Collaborate to ensure brand standards and the best support to our shops - enhancing efficiency and ensuring compliance

 

We offer the opportunity to take a leading role in a growing, dynamic company that is already a household name in the Nordics and Germany. You will join and lead a passionate and ambitious team dedicated to building a brand people love, every day, in every cup, and in every moment of connection.

If this sounds like your next chapter, we would be happy to get to know you.
We review applications continuously and will start interviews immediately.

 

 

 

Espresso House, founded in 1996 in Lund, Sweden, is the leading coffee shop chain in the Nordics, with over 500 locations, 7,000 dedicated baristas, and approximately 130,000 guests served daily. Known for its high-quality specialty coffee, crafted beverages, and cosy atmosphere, Espresso House is committed to creating welcoming and memorable experiences for all its guests. Since expanding into Germany in 2018, Espresso House has continued to grow across Europe. The company is part of JAB Holding Company.